{"id":3728,"date":"2025-12-26T17:10:28","date_gmt":"2025-12-26T15:10:28","guid":{"rendered":"https:\/\/bootstrapisland.com\/store\/?page_id=3728"},"modified":"2026-01-07T08:59:18","modified_gmt":"2026-01-07T06:59:18","slug":"return-policy","status":"publish","type":"page","link":"https:\/\/bootstrapisland.com\/store\/return-policy\/","title":{"rendered":"Return &#038; Refund Policy"},"content":{"rendered":"[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;141&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;hidden&#8221; class=&#8221;highlighted-title-row-padding&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_color=&#8221;#000000&#8243; shape_divider_position=&#8221;top&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;straight_section&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;0px&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; column_position=&#8221;default&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_row_inner column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; top_padding=&#8221;30px&#8221; text_align=&#8221;left&#8221; row_position=&#8221;default&#8221; row_position_tablet=&#8221;inherit&#8221; row_position_phone=&#8221;inherit&#8221; overflow=&#8221;visible&#8221; pointer_events=&#8221;all&#8221;][vc_column_inner column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221; column_padding_position=&#8221;all&#8221; column_element_direction_desktop=&#8221;default&#8221; column_element_spacing=&#8221;default&#8221; desktop_text_alignment=&#8221;default&#8221; tablet_text_alignment=&#8221;default&#8221; phone_text_alignment=&#8221;default&#8221; background_color_opacity=&#8221;1&#8243; background_hover_color_opacity=&#8221;1&#8243; column_backdrop_filter=&#8221;none&#8221; column_shadow=&#8221;none&#8221; column_border_radius=&#8221;none&#8221; column_link_target=&#8221;_self&#8221; overflow=&#8221;visible&#8221; gradient_direction=&#8221;left_to_right&#8221; overlay_strength=&#8221;0.3&#8243; width=&#8221;1\/1&#8243; tablet_width_inherit=&#8221;default&#8221; animation_type=&#8221;default&#8221; bg_image_animation=&#8221;none&#8221; border_type=&#8221;simple&#8221; column_border_width=&#8221;none&#8221; column_border_style=&#8221;solid&#8221;][vc_column_text css=&#8221;&#8221; el_class=&#8221;iron-separator&#8221; text_direction=&#8221;default&#8221;]\n<h3 style=\"text-align: center;\">Return &amp; Refund Policy<\/h3>\n<h4><\/h4>\n<h4 style=\"text-align: left;\"><\/h4>\n<p>&nbsp;<\/p>\n<h4 style=\"text-align: left;\"><strong>1. Made-to-Order Products<\/strong><\/h4>\n<p style=\"text-align: left;\">All products sold through <em>Bootstrap Island Store<\/em> are <strong>made-to-order<\/strong> according to the customer\u2019s specifications (e.g., size, color, design).<\/p>\n<p style=\"text-align: left;\">Therefore, we do not accept returns or exchanges due to:<\/p>\n<ul>\n<li style=\"text-align: left;\">Wrong size ordered<\/li>\n<li style=\"text-align: left;\">Change of mind<\/li>\n<li style=\"text-align: left;\">Color or design preference<\/li>\n<\/ul>\n<h4 style=\"text-align: left;\"><strong>2. Damaged or Incorrect Items<\/strong><\/h4>\n<p style=\"text-align: left;\">If your product arrives damaged, defective, or incorrect, please contact us within <strong>14 days of delivery<\/strong> at: store@bootstrapisland.com<\/p>\n<p style=\"text-align: left;\">Include:<\/p>\n<ul>\n<li style=\"text-align: left;\">Your order number<\/li>\n<li style=\"text-align: left;\">A description of the problem<\/li>\n<li style=\"text-align: left;\">Photos of the product and packaging<\/li>\n<\/ul>\n<p style=\"text-align: left;\">After verification, we will arrange a<strong> free replacement<\/strong> through our fulfillment partner Printful, or provide a <strong>refund<\/strong> if a replacement is not possible.<\/p>\n<h4 style=\"text-align: left;\"><strong>3. Gift Cards<\/strong><\/h4>\n<p style=\"text-align: left;\"><strong>Gift cards are non-refundable<\/strong> and cannot be exchanged for cash.<\/p>\n<h4 style=\"text-align: left;\"><strong>4. Order Cancellation<\/strong><\/h4>\n<p style=\"text-align: left;\">Orders can be cancelled only if Printful has not begun production.<br \/>\nOnce production starts, cancellation is not possible.<\/p>\n<h4 style=\"text-align: left;\"><strong>5. Shipping Costs for Returns<\/strong><\/h4>\n<p style=\"text-align: left;\">For eligible defective or incorrect products, return shipping costs will be covered by Bootstrap Island.<br \/>\nFor all other cases (buyer\u2019s remorse, wrong size, etc.), returns are not accepted.<\/p>\n<h4 style=\"text-align: left;\"><strong>6. Processing Refunds<\/strong><\/h4>\n<p style=\"text-align: left;\">Refunds (if applicable) will be issued using the <strong>original payment method<\/strong> after the replacement or returned item has been confirmed.<br \/>\nProcessing time may vary depending on your payment provider.<\/p>\n<h4 style=\"text-align: left;\"><strong>7. Contact<\/strong><\/h4>\n<p style=\"text-align: left;\">For questions about returns or refunds, please contact us at:<\/p>\n<p style=\"text-align: left;\">Maru VR Productions<br \/>\nEmail: store@bootstrapisland.com<\/p>\n<p style=\"text-align: left;\"><em>Last Updated: 29th of December 2025<\/em><\/p>\n[\/vc_column_text][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n","protected":false},"excerpt":{"rendered":"<p>[vc_row type=&#8221;full_width_content&#8221; full_screen_row_position=&#8221;middle&#8221; column_margin=&#8221;default&#8221; column_direction=&#8221;default&#8221; column_direction_tablet=&#8221;default&#8221; column_direction_phone=&#8221;default&#8221; bg_image=&#8221;141&#8243; bg_position=&#8221;left top&#8221; background_image_loading=&#8221;default&#8221; bg_repeat=&#8221;no-repeat&#8221; scene_position=&#8221;center&#8221; text_color=&#8221;dark&#8221; text_align=&#8221;center&#8221; row_border_radius=&#8221;none&#8221; row_border_radius_applies=&#8221;bg&#8221; overflow=&#8221;hidden&#8221; class=&#8221;highlighted-title-row-padding&#8221; advanced_gradient_angle=&#8221;0&#8243; overlay_strength=&#8221;0.3&#8243; gradient_direction=&#8221;left_to_right&#8221; shape_divider_color=&#8221;#000000&#8243; shape_divider_position=&#8221;top&#8221; bg_image_animation=&#8221;none&#8221; shape_type=&#8221;straight_section&#8221; gradient_type=&#8221;default&#8221;][vc_column column_padding=&#8221;no-extra-padding&#8221; column_padding_tablet=&#8221;inherit&#8221; column_padding_phone=&#8221;inherit&#8221;&#8230;<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3728","page","type-page","status-publish"],"_links":{"self":[{"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/pages\/3728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/comments?post=3728"}],"version-history":[{"count":9,"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/pages\/3728\/revisions"}],"predecessor-version":[{"id":3730,"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/pages\/3728\/revisions\/3730"}],"wp:attachment":[{"href":"https:\/\/bootstrapisland.com\/store\/wp-json\/wp\/v2\/media?parent=3728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}