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Return & Refund Policy

 

1. Made-to-Order Products

All products sold through Bootstrap Island Store are made-to-order according to the customer’s specifications (e.g., size, color, design).

Therefore, we do not accept returns or exchanges due to:

  • Wrong size ordered
  • Change of mind
  • Color or design preference

2. Damaged or Incorrect Items

If your product arrives damaged, defective, or incorrect, please contact us within 14 days of delivery at: store@bootstrapisland.com

Include:

  • Your order number
  • A description of the problem
  • Photos of the product and packaging

After verification, we will arrange a free replacement through our fulfillment partner Printful, or provide a refund if a replacement is not possible.

3. Gift Cards

Gift cards are non-refundable and cannot be exchanged for cash.

4. Order Cancellation

Orders can be cancelled only if Printful has not begun production.
Once production starts, cancellation is not possible.

5. Shipping Costs for Returns

For eligible defective or incorrect products, return shipping costs will be covered by Bootstrap Island.
For all other cases (buyer’s remorse, wrong size, etc.), returns are not accepted.

6. Processing Refunds

Refunds (if applicable) will be issued using the original payment method after the replacement or returned item has been confirmed.
Processing time may vary depending on your payment provider.

7. Contact

For questions about returns or refunds, please contact us at:

Maru VR Productions
Email: store@bootstrapisland.com

Last Updated: 29th of December 2025